The Leadership Philosophy of Perry Rotella, Senior Vice President and Chief Information Officer for Moodys Investor Services

Our organization exists to support our business. All of our activities should be aligned to this end. We are an essential part of the business, but we do not exist separate from the business. As the technology experts, we must lead the business toward the appropriate use of technology. This requires clear non-technical communication with our business partners, critical thinking, creativity, and the ability to challenge our business executives.

I believe first and foremost in honesty and integrity. These values are clearly laid out in our Code of Conduct and should guide all of our actions and decisions. I also value people that are loyal and hard-working. I take my work seriously; however, I believe that we should have fun while doing our work. I also believe in balance.

Our people are our most important asset. They should be challenged, empowered, recognized and held accountable for delivery. I value people that take initiative to get things done. Seek responsibility and be accountable for your results. I’d rather have people who take action, even if they make a mistake. It is OK to make mistakes. We can learn from them. I also believe in doing the right thing, rather than taking the easy path.

My job is to provide vision and direction that guide people’s everyday activities. My door is always open. People should feel free to talk to me about ideas that they may have to improve our group or do things in a better, more creative way. I believe in open communications. Do not tell me what you think I want to hear. Just be real and honest.

Our managers should stand behind and support their teams. I believe that employees of all levels work more productively when all information is shared. I do not believe in the myth that withholding information from your subordinates increases your value and secures your position. Our managers must also treat all of our people fairly.

In terms of day to day behavior in the workplace, I have several simple guidelines that I expect people to adhere to.

  • Don’t be late for meetings. It wastes time and money.
  • When in meetings don’t check email or answer your cell phone. It is rude. These things can wait until after the meeting is over.
  • Once a decision is made it should not be second-guessed. I am open to discussion prior to making a decision, but revisiting decisions wastes time and money.
  • Think before you send an email. Try not using “Reply All”. CYA emails are a waste of time. Pick up the phone instead of using email.
  • I do not need to be copied on all of the emails that you send. Copy me when you feel that I need to be informed; this is typically after you make a decision or need to escalate something to me for a decision.
  • Turf battles are not to be tolerated. We are one team and I expect people to act like one team.

Finally, we should celebrate our achievements but never be satisfied. We must always question the norms and look for ways to improve.